Customer Testimonials

We celebrated our 31st year 05/10/2025.
During those years we have used 4 different management systems, including AMS, EZLynx and ITC. We have been using ABS since 2014. It’s comprehensive yet easy. Support is exceptional. The price is great. I can truly say it’s the best value for your money.

ABS is a powerful user-friendly CRM for Insurance agencies. Anyone in your office can easily be productive with a very small amount of training.
It is priced at a fraction of similar programs.
The staff at ABS is friendly, service oriented and have always responded very quickly to our service requests.
I highly recommend ABS to any Insurance agency that is looking for an effective easy to use CRM at a fraction of the cost of other systems.

Cole Insurance Center has been using Agency Builder System since nearly the beginning year. The system is the most cost effective and management focused system we could find from many AMS systems available. It is flexible, adaptable, great reporting systems that are customizable for your Agency needs. Strong enough to serve very well, but doesn’t need a staff of computer geeks to run.

With Server install, or Cloud access, ABS serves your particular needs. Training and support is always available, and as a Beta Tester we get to work with new features to be sure they continue to serve the agency.

We use the email, acord and document manager for paper simplification on every contact with the insured. Marketing couldn’t be simpler, unless you outsource it (and you won’t need to). If you need a great, easy to use, adaptable system to manage your small, medium, or large agency – Agency Builder System should be your first choice.

I have used ABS for almost 30 years in my agency. I can say this program has been one of the best investments I have used in my agency. From having all of your client's policies to documenting interactions with your clients, scanning important documents, pending reminders, sending customized letters and the ease of conducting reviews. This program also allows you to have all of your clients in one system and not just your primary company and then the other companies in another system. You have the ability to print Accord forms from your client's file. I barely use this program to its full ability and I'm still very happy with it. You put the data in the system, and you do not have to worry about a company deleting it or changing how the info is stored. YOU ARE IN CONTROL. This is a very good tool to protect you if an E&O comes up or a customer questions a transaction that was done, you can produce the noted documentation. It has a log with a date and time stamped note that cannot be changed. It's easy to recall and print if needed. I tell everyone, give it a look, you will not be disappointed.

We have used ABS as our management system for about 20 years now. I like the easy to see window's layout. I like the reports to run for X-dates, reviews, rewrites or really anything you need to increase retention and cross selling. I like that the entire office can communicate with each other through tasks and interoffice messages. I like how all documents, emails and conversations can all be tracked in the same space.

I have been a subscriber to the ABS database platform for well over 25 years, and although I must admit I do not use it to its full potential,

I find it to be a most reliable and affordable way to help service my agency and clients.

My name is Mike Pruett and our agency which is located in Texas, has been a client of Agency Business Systems since 2009. We have been very pleased with the performance of ABS and the ease of use of their system. We have a total of six people in our office that use the system every day and all six of us rely on it in a large way. I have always said that ABS is truly an integral part of our operation. One example of this is our agency does a lot of remarketing of existing client’s book of business and having all of the client’s personal data in our system along with journal notes to look back on their history as well as scanned documents that are in doc-man is an time saving resource to have right at your fingertips.

They have always been super helpful whenever we have any issues with the system (which is rare) and they are always looking for ways to make their program more user friendly and streamlined. I would highly recommend any prospective agency take a serious look at their system- for the price they charge and for the user friendliness of the system, it is certainly a great value.