Archives: FAQs
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Can I get my own backup copy of my database?
Yes. Unlike most other cloud based system, there is no charge to download your own backup. You can download a backup anytime you want. It only takes a single mouse click. There is no limit on how many times you can get a backup. By the way, we backup your data every night. Even so,…
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Will my data be secure?
In addition to your ABS User ID & Password, a unique User Name and strong Password must be entered before you can access your Cloud Account, and that’s before you get to the ABS login window. As always, you should use strong passwords. They should have eight or more characters of upper and lower case letters, numbers, and symbols.…
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Can I still use ABS options such as Document Manager, or Receipt Manager?
ABS works in the cloud just as it does in your office. Those options are available and work like they always have, only they are in the cloud.
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What’s the cost?
The ABS Software License fee is the same in the cloud or your office. However there is an additional charge for hosting the software in the cloud. Our strategic partner, Cornelius Concepts, LLC, handles the cloud hosting. They charge a small monthly amount for each user with discounts for agencies with 5 or more users. For details and…
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Can I use ABS in the cloud and on my office installation at the same time?
No. You can use ABS on your office equipment, or in the cloud but not both. You can have only one active database, and it will either be in the cloud or in your office but not both.
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I’ve been using ABS in my office for years. Do I have to switch to the cloud?
Absolutely not. You can continue to use ABS exactly as you have — no change. It is simple to move to the cloud if you later decide it’s for you.
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I just bought a new computer. How to I install the cloud shortcut.
The complete instructions are here.
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I can’t log in because there are too many users connected.
There can be several causes for this, but the simple solution is to restart Windows on the host computer, the server. Before restarting, make sure everyone has logged out of ABS. IMPORTANT: Restart even though you may shut down at night. They don’t do the same thing.
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How do I create mailing labels?
Mailing labels for bulk mailings are created from the Predefined Queries. Once you have selected and filtered your query, simply click the Mailing Label button at the top of the screen. To create a single label for a single client, click File » Print » Single Label.
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Upgrading Windows on the server (Host): What to do?
You will need the installation manual during this process, although it does not cover changing host operating system. When upgrading Windows, follow these instructions: 1. Use ABS Data Backup to make a removable backup of your data. 2. Upgrade Windows making sure it is still connected to your network. 3. After Windows is operating properly,…
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How can I change the server (Host) to a different computer?
You will need the installation manual during this process. It does not cover changing host computers, so follow these instructions: 1. Use ABS Data Backup to make a removable backup of your data. 2. Make sure the new host computer is connected to your network. 2. On the new host, uninstall ABS if installed. 3.…
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How can I add a new workstation?
A full installation manual is here. It covers the server (Host) setup, as well as client workstation installation. Follow the instructions to the letter, especially step 14.
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How can I change the word processor return address?
Templates control the layout of letters. To edit the ABS word processor templates: 1. Open word processor (pretend to print a letter to anyone). 2. Click Edit » Templates 3. You should find 4 template files.
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How do I backup my data?
ABS Comes with an easy-to-use data backup utility. It can be run manually, or it can be scheduled to run unattended. There are very complete instructions in our user manual. Do not rely on external, 3rd party backup system unless they are used as off-site storage for the backup file made by ABS Data Backup.…