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Enhanced Communication for Better User Experience

ABS blog expansion brings new feature announcements, tutorials, and smart notifications to improve user experience and feature adoption.

Major Enhancement

Starting with version 3.12.38.390, this blog becomes your primary source for new feature announcements, training materials, and important program updates. We're solving the communication challenges that have frustrated both users and our support team for years.

The Communication Problem

Previous update methods had significant limitations:

Past Communication Issues

  • Email notifications often ended up in spam folders
  • Single-recipient emails failed when that person didn't share information
  • User manual updates went unnoticed without proper notification
  • Many users avoid reading technical documentation entirely

These issues meant valuable features went unused simply because users didn't know they existed.

The New Approach

Blog-Based Notifications

  • New feature announcements posted directly in this blog
  • Step-by-step tutorials for complex features
  • In-program notifications when new content is available
  • Periodic reminders until you've viewed the new information

Smart Notification System

  • Non-intrusive alerts - won't interrupt your work
  • Persistent reminders until content is accessed
  • Universal notification ensures everyone gets important updates

Why This Matters

Reducing User Frustration

We frequently receive feature requests for capabilities that have existed in ABS for years. Users experience unnecessary frustration working around "missing" features that are actually already available.

Improving Efficiency

When you know about all available features, you can:

  • Work more efficiently with streamlined processes
  • Avoid manual workarounds for automated capabilities
  • Maximize your software investment through full feature utilization

Better Support Experience

This proactive approach means:

  • Fewer support calls for existing features
  • Faster problem resolution when you know what's available
  • More productive training sessions focused on advanced techniques

Moving Forward

This expanded blog represents our commitment to keeping you informed and helping you succeed. Instead of discovering features by accident or during support calls, you'll learn about them when they're most relevant to your work.

Check this blog regularly for updates that can improve your daily operations.